If you’ve ever wanted a piece of jewellery that feels deeply personal or something you can’t find in a store, a bespoke commission is ideal. Whether it’s to mark a milestone or honour a loved one, together we’ll work to create something meaningful and enduring.

Not at all. Many of my clients begin with a feeling or a Pinterest board rather than a clear design. My role is to interpret that and translate it into form first through sketches, then renders and sometimes even 3D printing and AI renders until we discover the piece that feels right.

Absolutely. You’ll receive hand-drawn sketches and painted elevation drawings that show how light, proportion, and colour work together. For some designs, I will also produce CAD drawings and / or AI renders and / or 3D printed models you can try on in advance. You’ll also have up to three Zoom consultations to refine the design before we begin crafting.

If you suspect your partner would love to be part of the creative process, I offer a thoughtful alternative - the Gem in a Box experience.
Rather than designing the ring yourself, you can select a beautiful, ethically sourced gemstone presented in an elegant gift box. It’s the perfect way to propose while ensuring that they play a key role in the design process. Visit the >>Gem in a Box page for more information.

Re-imagining heirloom pieces is one of my greatest joys, though it’s not without its own set of specific challenges. Whilst we are happy to work with heirloom jewellery, we do not work with gems purchased elsewhere. We pride ourselves on sourcing the most beautiful rare gems for our clients and can only vouch for stones purchased through our trusted network gem merchants. Before I agree to a remodel, I’ll assess your existing stones for condition and suitability before incorporating them into a new design that honours their history while giving them new life. Visit the >>‘Remodels’ page for more information.

Beauty takes time! All my pieces are made in my Sydney workshop by my team of master jewellers and setters. Each piece is made to order and will take between 4-6 weeks to complete once the final design is confirmed. In certain circumstances, or if you require your order urgently, please let me know, and I’ll do my best to have your order made in time!

Bespoke Nicole Winkler Jewellery pieces are all custom-made to be the perfect piece for you and no one else. Bespoke pieces cannot be exchanged or returned for change of mind.

I will, however, work closely with you either in person or via email to show you selections of gemstones, diamonds, or photographs and video clips of stones. I will then draw you a detailed to scale drawing of your piece with several elevations so that you will know exactly what your finished piece will look like.

All my diamonds are sourced from suppliers in Sydney, Australia. Diamonds from Australian suppliers are covered under the Kimberly Process. This international agreement was established in 2003 in an effort to prevent “conflict diamonds” from entering the mainstream rough diamond market. With most diamonds it is very hard to track exactly where the rough material was originally sourced. Exceptions to this rule are larger diamonds from Australia and Canada.

I only use natural gemstones and diamonds. I cannot guarantee that the colour you see matches the colour of the piece, as the display of colour depends often on the type of monitor or device being used.

Nicole Winkler Jewellery will happily repair any manufacturing fault at no cost within 6 months of your finished purchase date.

Please note manufacturing faults do not include:

– General wear and tear

– Plating that has worn off

– Damage from negligence and improper care

– Work undertaken by other jewellers, including re-sizing

– Broken chains

– Broken / bent claws or prongs

– Bent or misshapen rings

– Chipped, cracked or broken gemstones

I recommend that you have your finger sized professionally before you purchase a ring – I’m happy to do that in my studio, or you can have a local jeweller in your area do this for you. Let me know if you would like me to send you a disposable ring sizer in the mail if this is easier for you. I work with Australian standard sizing but can help to convert sizing for you if need be. One ring size is included in any Nicole Winkler bespoke piece, but we need to size it further then there may be a fee for this.

Store each piece separately in the jewellery box your jewels came in. Never wear your jewellery whilst doing heavy work such as cleaning, gardening or renovating. Ideally, it’s best to remove all your precious jewellery when you get home and keep it in a secure place. Take extra care with pearls as their luster can be affected by perfumes, detergents and chlorine.

All gemstones need to be treated with care. Even diamonds, the hardest of nature’s creations, possess planes of weakness within their internal structure. Any stone, when struck at the wrong angle, can part or “cleave”. This is a rarity, though possible.

18ct Gold and Platinum are both malleable metals and will dent if hit on surfaces harder than themselves. Settings may become loose if knocked. It is recommended that all white gold pieces are polished annually to keep them looking as beautiful as the day your piece was purchased.