Refund policy

DELIVERY & RETURNS / EXCHANGES

Beauty takes time! All my pieces are made in my Sydney workshop by my team of master jewellers and setters. Each piece is made to order and will take between 4-6 weeks to complete once the final design is confirmed. In certain circumstances, or if you require your order urgently, please let me know, and I’ll do my best to have your order made in time!

Bespoke Nicole Winkler Jewellery pieces are all custom-made to be the perfect piece for you and no one else. Bespoke pieces cannot be exchanged or returned for change of mind.

I will, however, work closely with you either in person or via email to show you selections of gemstones, diamonds, or photographs and video clips of stones. I will then draw you a detailed to scale drawing of your piece with several elevations so that you will know exactly what your finished piece will look like.